Privacy Policy

1. Who we are

The ProSAFE.ro online store is operated by PROSAFE TOTAL SRL, a company with its registered office at Str. Cocorilor no. 19, Arad, Romania, registered with the Trade Register under no. J2/269/2013, VAT identification number RO31339385, hereinafter referred to as “ProSAFE”, “we”, “us” or the “controller”.

For questions or requests regarding the protection of personal data, you may contact us at:

Email: office@pro-safe.ro
Phone: +40 724 033 206 / +40 774 402 150
Correspondence address: Str. Cocorilor no. 17A-19, 310426 Arad, Romania

This Privacy Policy explains how we collect, use, store and protect personal data when you use ProSAFE.ro, create an account, place an order, request a quotation or communicate with us.

2. Personal data we may process

Depending on how you interact with ProSAFE.ro, we may process the following categories of personal data:

• first and last name;
• company name and company details when an order is placed on behalf of a legal entity;
• billing and delivery addresses;
• email address;
• telephone number;
• information required for invoicing;
• information about ordered products, quantities, order values and order history;
• information required for delivery;
• content of messages and requests sent by email, telephone, website forms or WhatsApp;
• customer account information, if you choose to create an account;
• technical information about the use of the website, such as IP address, device or browser type and information generated through cookies and similar technologies, as described in our Cookie Policy.

We do not intentionally request special categories of personal data for placing and fulfilling orders.

3. Purposes and legal bases for processing

Processing and fulfilling orders

We process the data required to register, verify, confirm, prepare, invoice, dispatch and deliver orders and to communicate with customers in connection with their orders.

The legal basis is, as applicable, taking steps at your request prior to entering into a contract and the performance of the contract.

Invoicing, accounting and legal obligations

We process and retain information required by tax, accounting and other applicable legislation.

The legal basis is compliance with the legal obligations applicable to PROSAFE TOTAL SRL.

Quotation requests and customer communication

When you contact us for information, product availability, quotations, recommendations or other requests, we may use the information you provide in order to respond and continue the necessary communication.

The legal basis may be taking steps at your request prior to entering into a contract or our legitimate interest in responding to requests and maintaining customer relations.

Customer account administration

If you create an account on ProSAFE.ro, we process the data necessary to administer the account and facilitate your use of the online store and ordering process.

Security and operation of the online store

We may process certain technical data to secure the website, prevent misuse, identify errors and ensure the proper operation of our services.

The legal basis is our legitimate interest in ensuring the security and proper functioning of the online store.

Newsletter and commercial communications

If you expressly choose to subscribe to the ProSAFE newsletter, we may use your email address to send commercial communications.

Subscription is optional and is not a condition for placing an order.

Where communications are based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Newsletter subscriptions are currently managed through the OpenCart store functionality and we do not currently use an external service such as Mailchimp or Brevo for this purpose.

4. Payments

Orders placed through ProSAFE.ro can currently be paid by cash on delivery or bank transfer.

ProSAFE.ro does not currently use an online card payment processor and does not collect bank card details through the online store.

For bank transfers, information associated with the payment may be processed by the banking institutions involved in completing and recording the transaction.

5. Order delivery

In order to deliver orders, we need to provide the carrier with the information strictly necessary for transportation, such as the recipient's name, delivery address, telephone number and other information required to identify and deliver the parcel.

Depending on the order, destination and transport service selected, we may use various courier and transport operators, including Cargus, FAN Courier, Sameday, Dragon Star, Transilvania Post, GLS, or other transport providers used by ProSAFE.

Each provider receives only the information necessary to provide the relevant service.

6. Invoicing and accounting

Information required for issuing and recording invoices is processed using SAGA invoicing and accounting software and, where applicable, by the providers and persons supplying accounting services to PROSAFE TOTAL SRL.

Information contained in financial and accounting documents is retained for the periods required by applicable legislation.

7. Hosting and technical providers

ProSAFE.ro and its associated infrastructure are hosted using services provided by ROMARG.

We may also use other IT, maintenance, security, email, backup or technical service providers where necessary for the operation and protection of our systems.

Where such providers have access to personal data on our behalf, access must be limited to what is necessary to provide the respective services and subject to applicable data protection obligations.

8. WhatsApp and other communication methods

If you choose to contact us through WhatsApp, information such as your telephone number, the name associated with your account and the content of the communication will also be processed through the WhatsApp service.

Using WhatsApp to communicate with ProSAFE is optional. For order-related enquiries, you may also contact us by email or telephone.

The use of communication services provided by third parties may involve the processing of data in accordance with the privacy policies of those providers.

9. Google Analytics, Google Tag Manager and cookies

ProSAFE.ro uses Google Analytics 4 (GA4) to obtain statistical information about the use of the online store and Google Tag Manager (GTM) to manage certain measurement technologies.

We have implemented Google Consent Mode v2, and the relevant storage categories are denied by default until the user expresses their preferences through our consent management mechanism.

Depending on your cookie preferences, Google and associated technologies may process technical information and information about your interaction with the website.

Detailed information about cookie categories, their purposes and the management of preferences is provided separately in our Cookie Policy.

10. Captcha and abuse prevention

For certain forms, ProSAFE.ro may use internal verification mechanisms to prevent automated messages and abusive use.

We currently use OpenCart's internal Captcha functionality and do not use Google reCAPTCHA for this purpose.

11. Recipients of personal data

Depending on the circumstances, personal data may be accessible to or shared with the following categories of recipients:

• courier and transport service providers;
• hosting and IT service providers;
• software and service providers necessary for our business operations;
• persons or entities providing accounting services;
• banking institutions where necessary for processing or verifying payments;
• providers of communication services used at the customer's request;
• analytics and measurement service providers, subject to cookie preferences;
• legal advisers, auditors or other professional advisers where necessary;
• public authorities and institutions where disclosure is required by law.

We do not sell our customers' personal data to third parties.

12. Transfers outside the European Economic Area

Certain providers used for communications, analytics or technical infrastructure may be part of international groups and may involve the processing of personal data outside the European Economic Area.

Where such a transfer takes place, it must be carried out using a mechanism permitted by data protection legislation, such as an adequacy decision or appropriate safeguards provided for by the GDPR.

13. How long we retain personal data

We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.

The specific retention period depends on the nature of the information:

• information relating to orders, invoices and financial or accounting records is retained for the periods required by tax and accounting legislation;
• information necessary for managing a customer account may be retained for the lifetime of the account and subsequently where legal obligations or legitimate reasons for retention apply;
• correspondence and enquiries may be retained for as long as necessary to resolve them and protect the legitimate rights and interests of the parties;
• information processed on the basis of consent is processed until consent is withdrawn or the purpose for which consent was provided ceases to apply, subject to information that must be retained under another legal basis.

14. Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or unauthorised destruction.

Access to personal data is limited to persons and providers who require it to perform their duties or provide the relevant services.

However, no information system can guarantee the absolute elimination of all security risks.

15. Your rights

Subject to the conditions provided by the GDPR, you may have:

• the right of access to your personal data;
• the right to rectification of inaccurate or incomplete data;
• the right to erasure, where the legal requirements are met;
• the right to restriction of processing;
• the right to data portability, where provided by law;
• the right to object to certain processing activities;
• the right to withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal;
• the right to lodge a complaint with the competent data protection supervisory authority.

To exercise your rights or ask any question regarding ProSAFE's processing of personal data, please contact:

office@pro-safe.ro

In order to protect personal data, we may request reasonable information to verify the identity of the person making the request.

16. Right to lodge a complaint

If you believe that your personal data is being processed in breach of applicable data protection legislation, you have the right to lodge a complaint with:

National Supervisory Authority for Personal Data Processing (ANSPDCP)
Bd. G-ral. Gheorghe Magheru no. 28-30, Sector 1, Bucharest, Romania.

You may also contact the competent supervisory authority in accordance with applicable data protection legislation.

17. Data required for placing an order

Certain information requested during checkout is necessary for entering into and performing the contract, invoicing and delivering the products.

If this information is not provided, we may be unable to process or fulfil the order.

Providing information for optional purposes, such as subscribing to the newsletter, is not a condition for placing an order.

18. Automated decision-making

ProSAFE does not use, as part of the ordinary ordering process described in this policy, solely automated decision-making that produces legal effects concerning the customer or similarly significantly affects the customer.

19. Changes to this Privacy Policy

This Privacy Policy may be updated when the services used by ProSAFE, our processing activities or applicable legal requirements change.

The updated version will be published on ProSAFE.ro.

Last updated: 1 September 2026